Servicing

4 hour call out guarantee and much more
  • 4 hour call out guaranteed (we will commit in a contract)
  • 95% first-fix rate on all service calls
  • We use all our own engineers, trained and employed by Refresh
  • Live data at the touch of a button via our Vendman operating system and Spoton vehicle system
  • Performance related bonuses – all of our operations team are heavily incentivised to hit their performance targets by receiving a substantial bonus which represents 4-7% of their salary
  • All of our vending machines are audited for hygiene and merchandising by a supervisor, at least 4 times per annum
  • Seamless holiday cover. If your operator is on holiday you won’t even notice. Absences are covered seamlessly by the relief team without changing the schedule
  • In in-house training is provided by professionally qualified and experienced training managers

%

first fix rate!

4 hour call our guarantee